Justin Julian

Corporate Trainer with over 10 years of experience in management and education/training. Expertise in curriculum design, e-learning, and data-driven talent development. Proven track record in optimizing Learning Management Systems, delivering high-impact training programs, and driving workforce efficiency

95%

Average Learner Satisfaction

90%

Average Knowledge Retention

28%

Average Performance Improvement

5:1

Average Return On Investment

Seeking an
Opportunity

As an experienced professional in curriculum design, e-learning, and training delivery, I am seeking a dynamic role where I can leverage my skills to drive organizational performance, optimize learning experiences, and foster continuous employee development. I specialize in creating engaging, results-oriented resources that improve productivity and deliver measurable outcomes.

94%

Quality Assurance average

92%

Quality Control average

2 agents

Promoted to Leadership

98%

New Hires Complete Training

Skills

With expertise in employee onboarding, program development, and management training, I excel at creating efficient processes that drive organizational success. If provided with an employment opportunity, below are six essential skills that I plan to contribute to your team.

Illustrated employees collaborating around a table with two laptops. Four people are sitting and three are standing. All are smiling.

Employee Onboarding

Experienced in designing and executing comprehensive onboarding programs, having successfully onboarded seven groups of new hires. Skilled at creating seamless, engaging onboarding experiences that accelerate employee integration and boost retention.

Illustrated open book with paint pallet, measuring square, measuring circle, light bulb, set of writing utensils, and notebook hovering over.

Instructional Design

Proficient in developing tailored programs to meet business needs, including creating the near-shore email consumer service training program for my previous company. Skilled at designing and implementing programs that enhance efficiency and improve customer service outcomes.

Three people in business suits sit with laptops. Data and business visuals are displayed on the walls.

Leadership Training

Experienced in developing leadership training programs, including assisting in the creation of a Leadership Academy for agents pursuing management roles. Skilled at designing curricula and facilitating training that empowers employees to advance in their careers.

A stack of papers displaying data, topped by a blue pencil.

Workflow Analysis

Skilled in utilizing web-based tools like Microsoft Excel to analyze trends and identify areas for process optimization. Experienced in streamlining workflows by modifying inefficient processes to enhance overall productivity and operational efficiency.

Data-Driven Remediation & Uptraining

Experienced in tracking agent performance metrics to identify areas for improvement and uptraining needs. Skilled at leveraging data insights to design targeted uptraining programs that enhance agent skills and drive performance improvements.

Two workers sit at a table facing each other with separate laptops and headsets.

Cross-Departmental Collaboration

Proficient in collaborating with quality assurance and workforce management teams to design and deliver effective training programs. Leverage cross-departmental insights to ensure training content aligns with operational goals and enhances overall team performance.

"He was so friendly and professional. It was a pleasure speaking with him - he really made my day better!"

~Anonymous Consumer

History

A strong foundation in educational philosophy, supported by hands-on experience in training, curriculum development, and learning management systems. Below is a summary of my educational background and professional experience that has equipped me to drive successful learning initiatives.

The Atlanta skyline at night, with four roads showing trails of light from the lights of cars.

Experience

2022 – Jan 2025
Elevation Connect (A BPO Company)
Work From Home position
Learning & Development Coordinator
2012 - Jan 2022
Metro Nashville Public Schools & Georgia Public Schools
Education Position
Teacher
‍
2003 - Dec 2012
Wolverine World/Stride Rite Corporation
Retail Sales & Management Position
Store Manager
‍

Education